Privacy Policy for Sandra Vickery Life Coaching Services

1. What is Personal Data?

Personal data refers to any information relating to a living individual who can be identified from that information, either alone or in combination with other information. The processing of personal data is governed by the EU General Data Protection Regulation (GDPR).

2. Who We Are

Sandra Vickery, operating as a provider of life coaching services, is the data controller. This means we determine how and why your personal data is processed. You can contact us at: [email protected].

3. How We Process Your Personal Data.

We are committed to handling your data responsibly and securely, in accordance with the GDPR. We:

• Collect only the minimum data necessary

• Keep personal data accurate and up to date

• Store and destroy data securely

• Protect data from misuse, loss, and unauthorised access

• Avoid collecting or retaining any sensitive personal data (e.g., health, ethnicity, religious beliefs)

Personal Data We May Collect:

• Name

• Email address

• Phone number

• Payment details (processed securely via third-party services)

Purpose of Data Collection:

•Service communication and appointment scheduling

•Payment processing

•Client support and administration

•Marketing (with consent)

•Testimonials and feedback

4. Legal Basis for Processing

We process your personal data under the following lawful basis:

a. Consent – Where you have clearly given permission for us to process your personal data (e.g., for marketing or testimonials). You can withdraw consent at any time.

b. Contractual Necessity – Where processing is necessary to deliver our coaching services under an agreement with you.

c. Legal Obligation – For compliance with financial, insurance or legal record-keeping requirements.

d. Legitimate Interests – For general business operations such as improving services and ensuring a positive client experience, provided your rights and freedoms are not infringed.

Note: We do not collect, process, or retain any special category (sensitive) data.

5. Third-Party Sharing

We share personal data only with trusted, GDPR-compliant service providers when necessary to deliver our services:

a. Stripe Payment Services

Used to securely process online payments. Your payment and contact details may be shared with Stripe. View their privacy policy here: https://stripe.com/privacy

b. Go High Level

Used for managing client relationships, communications, and bookings. Only basic contact details are shared. View their privacy policy here: https://www.gohighlevel.com/privacy-policy

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for

• Comply with legal, financial, or insurance obligations

In general, data is retained for up to 6 years from the end of our coaching relationship, unless required otherwise by law.

Our data practices follow the GDPR and Irish Data Protection Act 2018. More info: https://www.dataprotection.ie

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

•Right to access a copy of your data

•Right to rectify inaccurate or outdated data

•Right to erase data no longer needed

• Right to withdraw consent at any time

•Right to data portability (if applicable)

• Right to restrict processing under certain conditions

•Right to object to processing (e.g., for marketing)

• Right to lodge a complaint with the Data Protection Commissioner (Ireland)

8. Changes and Further Processing

If we intend to use your data for a purpose not covered in this notice, we will notify you and, if necessary, request your prior consent.

9. Contact Information

If you have questions, wish to exercise your rights, or make a complaint, please contact: Sandra Vickery Email: [email protected]

Website: sandravickerylifecoach.com Or contact the Data Protection Commission (Ireland):

Phone: +353 (0761) 104 800

Email: [email protected]

Address: Canal House, Station Road, Portarlington, Co. Laois, R32 AP23

Note: This Privacy Policy is governed by the laws of the Republic of Ireland, and any legal issues will be handled through the Irish courts.

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